Terms & Conditions

Pricing:

Contact the factory direct or your local sales representative by email, phone, or fax for current pricing on Hatch equipment
All pricing is quoted in Canadian dollars
All provincial and federal taxes are extra
For exports: all applicable duties, customs fees and taxes are extra
O.B. Hatch factory, Guelph, Ontario, Canada

All order invoices are payable Net 30 days for all authorized food service dealers
Payments can be made by cheque, direct deposit, Visa or Mastercard

Hatch equipment is made to order specifically to accommodate client dishware, tray & rack dimensions and capacities
As such, order cancellations will not be accepted once the order has entered the production process
Any orders or parts thereof that are cancelled prior to commencing production will be subject to a 30% to 50% cancellation fee depending on the model classification to be cancelled

All Hatch invoices are stamped: “Custom Units – No Returns”
Equipment returns will not be accepted by Hatch.
However, there will be circumstances where Hatch Industries, in the best interests of the client, will accept the return of standard product
Return of product will only be accepted with a return authorization number; there will be no exceptions
Any resulting authorized credit will be dependent on inspection of the equipment upon return and credit will only be issued if the product is deemed to be re-sellable at full market value
Credits will be issued on account for future business only
Refunds will not be issued
No responsibility will be assumed by Hatch Industries Limited towards freight costs, freight damages, and final party usage of any Hatch product that is returned
This classification of damage to the product will be the sole responsibility of the company or companies returning the goods

All product shipments are the responsibility of the authorized food service dealer or client
Shipments are released as F.O.B. Guelph
Hatch will arrange shipments for release and process all paperwork once your freight provider of choice has been identified
Any damages incurred while in transport must be reported immediately to the freight company and the freight company damage policies will be in effect for the dealer
Hatch will not accept any liability for hidden damage
In the case of hidden damage, photographic evidence of the packaging and the unit along with a signed way bill from the receiver stating there are damages are to be forwarded to your freight company
In the case of special shipments where Hatch takes responsibility for the freight costs and shipment, Hatch will be responsible for following the correct damaged freight procedures of the freight company
Hatch must be notified immediately of such damages along with photographic evidence of the damaged units and the damaged cartons
Hatch will not take any responsibility without photographic evidence