Terms & Conditions 


  • Contact the factory direct or your local sales representative by email, phone, or fax for current pricing on Hatch equipment
  • All pricing is quoted in Canadian dollars
  • All provincial and federal taxes are extra
  • For exports: all applicable duties, customs fees and taxes are extra
  • O.B. Hatch factory, Guelph, Ontario, Canada

Payment Terms:

  • All order invoices are payable Net 30 days for all authorized food service dealers
  • Payments can be made by cheque, direct deposit, Visa or Mastercard

Order Cancellations:

  • Hatch equipment is made to order specifically to accommodate client dishware, tray & rack dimensions and capacities
  • As such, order cancellations will not be accepted once the order has entered the production process
  • Any orders or parts thereof that are cancelled prior to commencing production will be subject to a 30% to 50% cancellation fee depending on the model classification to be cancelled


  • All Hatch invoices are stamped: “Custom Units – No Returns”
  • Equipment returns will not be accepted by Hatch.
  • However, there will be circumstances where Hatch Industries, in the best interests of the client, will accept the return of standard product
  • Return of product will only be accepted with a return authorization number; there will be no exceptions
  • Any resulting authorized credit will be dependent on inspection of the equipment upon return and credit will only be issued if the product is deemed to be re-sellable at full market value
  • Credits will be issued on account for future business only
  • Refunds will not be issued
  • No responsibility will be assumed by Hatch Industries Limited towards freight costs, freight damages, and final party usage of any Hatch product that is returned
  • This classification of damage to the product will be the sole responsibility of the company or companies returning the goods

 Freight & Freight Damage:

  • All product shipments are the responsibility of the authorized food service dealer or client
  • Shipments are released as F.O.B. Guelph
  • Hatch will arrange shipments for release and process all paperwork once your freight provider of choice has been identified
  • Any damages incurred while in transport must be reported immediately to the freight company and the freight company damage policies will be in effect for the dealer
  • Hatch will not accept any liability for hidden damage
  • In the case of hidden damage, photographic evidence of the packaging and the unit along with a signed way bill from the receiver stating there are damages are to be forwarded to your freight company
  • In the case of special shipments where Hatch takes responsibility for the freight costs and shipment, Hatch will be responsible for following the correct damaged freight procedures of the freight company
  • Hatch must be notified immediately of such damages along with photographic evidence of the damaged units and the damaged cartons
  • Hatch will not take any responsibility without photographic evidence